Technical Support Executive Inbound Voice Process

Pagaar India; Delhi; On-site; INR 390,600 - 669,600; Full time

Benefits offered by this job

Unlimited monthly incentives

Night shift

Paid professional training

Job summary

GIRI CONSULTANCY in Mayur Vihar, Delhi invites applications for a Technical Support Executive – Inbound Voice Process. The role focuses on subscription sales and handling international customers with technical issues related to printers, antivirus software, email services, and software applications.

Night shift and US process experience preferred. Requirements include 3–5 years in technical support or technical sales, excellent spoken English, and readiness to join immediately.

Qualifications

• Graduate or Undergraduate.
• 3–5 years of experience in Technical Support or Technical Sales.
• Excellent spoken English and comfortable with US night shift.

Responsibilities

• Handle inbound calls from international customers.
• Diagnose and resolve technical issues related to printers, antivirus software, email, Windows, and software applications.
• Recommend and sell annual technical support and subscription plans.
• Upsell premium technical services and software subscriptions.
• Deliver exceptional customer service and technical assistance.
• Maintain accurate customer records in CRM software.
• Achieve daily and monthly sales targets.
• Troubleshoot remotely using remote desktop tools.

Skills

Inbound Technical Support

Technical Sales

Printer Troubleshooting

US Process

CRM Software

Excellent English

Education

Graduate or Undergraduate

Job description

# Technical Support Executive Inbound Voice ProcessGIRI CONSULTANCYVerified EmployerExperience3-5 YearsSalary4,00,000 - ₹7,00,000 P.A.LocationMayur Vihar, New Delhi, DelhiPosted: 26/07/2026Views: 8### About CompanyGIVerified RecruiterThis employer has been verified by Pagaar India. Postings are 100% genuine.### Share Job Post## Job Description**Technical Support Executive – Subscription Sales(Inbound Voice Process) | International BPO | Night Shift****Industry -** InternationalBPO | Technical Support | Inbound Sales | IT Services**Job Type -** Full-Time**Process -** **InboundTechnical Support & Subscription Sales (US Process)****Experience - 3****–5 Years****Salary -** **₹35,000– ₹60,000 Per Month + Unlimited Performance Incentives****Location -****Mayur Vihar,****Delhi****Joining -** **ImmediateJoiners Preferred**---**Job Summary**We are hiring experienced **TechnicalSupport Executives** for an **International BPO Inbound Voice Process**specializing in **Subscription Sales**. The role involves assistinginternational customers with technical issues related to **Printers, AntivirusSoftware, Email Services, PC Optimization, and Software Applications**, whilerecommending suitable subscription plans and technical support packages.Candidates with experience in **TechnicalSupport, Technical Sales, Subscription Sales, Printer Support, AntivirusSupport, Email Troubleshooting, US Voice Process, or International BPO** areencouraged to apply.---**Key Responsibilities*** Handle inbound calls from international customers.* Diagnose and resolve technical issues related to printers, antivirus software, email, Windows, and software applications.* Recommend and sell annual technical support and subscription plans.* Upsell premium technical services and software subscriptions.* Deliver exceptional customer service and technical assistance.* Maintain accurate customer records in CRM software.* Achieve daily and monthly sales targets.* Troubleshoot remotely using remote desktop tools.* Follow quality standards, compliance, and call handling procedures.* Build long-term customer relationships.---**Required Skills*** Technical Support* Inbound Technical Support* Technical Sales* Subscription Sales* Printer Troubleshooting* Antivirus Troubleshooting* Email Configuration* Outlook Support* Windows Troubleshooting* Software Installation* Remote Desktop Support* Customer Service* Inbound Voice Process* International Calling* CRM Software* Sales Closing* Upselling* Cross Selling* Objection Handling* Excellent English Communication---**Preferred Candidate Profile**Candidates with experience in:* International BPO* Technical Support Process* Technical Sales Process* Printer Support* Antivirus Support* Email Support* Microsoft Outlook Support* Windows OS Support* Remote Technical Support* Subscription Sales* Software Sales* Inbound Voice Process* US ProcessExperience in companies such as **Teleperformance,Concentrix, TELUS Digital, iEnergizer, TaskUs, Tech Mahindra, HCLTech, Wipro,Infosys BPM, Sutherland, Foundever (formerly Sitel), Genpact, TTEC, Conneqt,Firstsource, or similar International BPOs** will be an added advantage.---**Eligibility*** Graduate or Undergraduate.* **3–5 years** of experience in Technical Support or Technical Sales.* Excellent spoken English.* Strong troubleshooting and sales skills.* Comfortable working in the US Night Shift.* Immediate Joiners Preferred.---**Employee Benefits*** Fixed Salary: **₹35,000–₹60,000 Per Month*** Unlimited Monthly Incentives* Performance Bonus* Paid Professional Training* Career Growth Opportunities* Employee Recognition Programs* Paid Leaves* International Work Environment---**Job Locations****Delhi*** South Delhi* North Delhi* East Delhi* West Delhi* Central Delhi* Nehru Place* Okhla* Saket* Laxmi Nagar* Dwarka**Noida*** Sector 16* Sector 18* Sector 62* Sector 63* Sector 125* Sector 132* Greater Noida**Gurgaon*** Cyber City* Udyog Vihar* Golf Course Road* Sohna Road* MG Road* DLF Phase 2* DLF Phase 3## Job DetailsRoleTechnical Support Executive Inbound Voice ProcessIndustry Type / CategoryBPO / Call Centre / ITESEmployment TypeFULL\_TIMEExperience Required3-5 YearsKey SkillsInternational Voice Process Jobs DelhiUS Process Technical Support Jobs DelhiCustomer Support Executive Jobs DelhiTechnical Support Night Shift Jobs DelhiImmediate Joining Technical Support Jobs DelhiRemote Technical Support Jobs DelhiSoftware Support Jobs DelhiIT Support Executive Jobs DelhiTechnical Call Center Jobs DelhiInternational Technical Support Careers Delhi