Require a Technical Support Engineer in Madurai.

TestHiring; Madurai District; On-site; INR 300,000 - 420,000; Full time

Job summary

TestHiring in Madurai invites a Technical Support Engineer to join our evolving customer-support team. You will handle voice-based support for international and domestic customers, resolve issues, and document solutions.

The role requires clear communication in English, calm problem solving, and willingness to work night shifts, including weekends when needed. Join us to improve first-contact resolutions and customer satisfaction.

Qualifications

• Proven experience in customer service or support, preferably in a voice-based environment.
• Excellent verbal communication and active listening skills in English.
• Ability to remain calm and solution-focused under pressure.
• Strong problem-solving skills with a customer-first mindset.
• Willingness and availability to work night shifts, including weekends as needed.

Responsibilities

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.

Skills

Verbal communication

Active listening

Problem solving

Customer service

Job description

Require a Technical Support Engineer in Madurai.

Madurai South, India | Posted on 08/05/2026

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Job Description

• 
  Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.
  

Requirements

• Proven experience in customer service or support, preferably in a voice-based environment.
  
• Excellent verbal communication and active listening skills in English.
  
• Ability to remain calm and solution-focused under pressure.
  
• Strong problem-solving skills with a customer-first mindset.
  
• Willingness and availability to work night shifts, including weekends as needed.