Require a Technical Support Engineer in Coimbatore

TestHiring; Coimbatore District; On-site; INR 300,000 - 500,000; Full time

Job summary

TestHiring invites a Technical Support Engineer in Coimbatore to provide voice-based support to international and domestic customers. You will build rapport through clear communication and work toward first-time resolutions.

The role requires strong English, calm problem-solving under pressure, and willingness to work night shifts, with opportunities to collaborate with technical and content teams to improve help resources.

Qualifications

• Proven experience in customer service or support, preferably voice-based.
• Excellent verbal communication and active listening skills in English.
• Ability to remain calm and solution-focused under pressure.
• Strong problem-solving mindset with a customer-first approach.
• Willingness to work night shifts, including weekends as needed.

Responsibilities

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Night shifts

Job description

Require a Technical Support Engineer in Coimbatore

Coimbatore South, India | Posted on 08/05/2026

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Job Description

• 
  Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.
  

Requirements

• Proven experience in customer service or support, preferably in a voice-based environment.
  
• Excellent verbal communication and active listening skills in English.
  
• Ability to remain calm and solution-focused under pressure.
  
• Strong problem-solving skills with a customer-first mindset.
  
• Willingness and availability to work night shifts, including weekends as needed.