Technical Sales Support

Park Corporates; Coimbatore District; On-site; INR 400,000 - 600,000; Full time

Job summary

Park Corporates is looking for an IT Service Desk Support professional located in Coimbatore District, India. In this role, you will assist international customers with IT-related issues while providing first-level support and generating new sales leads. The ideal candidate should have 2-3 years of relevant experience, a strong understanding of IT infrastructure, and effective communication skills.

If you have a Bachelor's degree or diploma and are committed to building relationships with clients, we encourage you to apply.

Qualifications

• 2-3 years of experience in IT Service Desk support or remote voice support.
• Strong communication skills necessary for client interactions.
• Understanding of IT infrastructure and related technologies.

Responsibilities

• Answer incoming calls, emails, and chat requests for technical assistance.
• Provide first-level support for hardware, software, and network issues.
• Research and generate new sales leads in target markets.

Skills

Remote voice support

Technical assistance

CRM tools

Client relationship management

Troubleshooting

Education

Bachelor's degree or diploma

Job description

Job Overview

We are seeking an IT Service Desk Support professional with 2-3 years of experience in remote voice support to assist international customers with hardware, software, and network issues. The role involves troubleshooting, escalating complex issues, building client relationships, and generating new sales leads. Strong communication skills, a solid understanding of IT infrastructure, and familiarity with CRM tools are essential.

Responsibilities

• Answer incoming calls, emails, and chat requests from users seeking technical assistance.
• Provide first-level support for hardware, software, and network issues.
• Escalate unresolved issues to higher-level IT support teams (L2/L3) when necessary.
• Ensure users are informed of issue status and follow up on open requests.
• 2-3 years of experience in IT Service desk or remote voice support of international customers.
• Establish and maintain strong relationships with existing and potential clients to ensure long-term partnerships.
• Stay updated on the latest trends and advancements in infrastructure management services, including cloud solutions, network management, and data security.
• Research, generate, and qualify new sales leads in target markets through various channels (cold calling, Linkedin, networking, etc.).
• Maintain accurate and up-to-date records of all sales activities, including client interactions, in the CRM system.
• Present the services and offerings of the company to the prospects.

Qualifications

Experience : 2-3 YearsBachelor’s degree or diploma.