Support Engineer

Winjit Technologies; Mumbai; On-site; INR 350,000 - 480,000; Full time

Job summary

Winjit Technologies in Mumbai, India is hiring a technical support specialist to help customers via phone, email, or chat for software products. You will diagnose issues, provide timely resolutions, and ensure a high level of customer satisfaction.

You will work with internal teams to identify recurring problems, document interactions in CRM, and follow established support processes and escalation procedures to keep metrics on track.

Qualifications

• 1–5 years of experience in technical support for software products.
• Strong problem analysis and troubleshooting skills.
• Follows support processes and escalation procedures.

Responsibilities

• Provide technical support to customers via phone, email, or chat for issues related to software products.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for recurring issues.
• Document customer interactions using CRM software for accurate tracking and reporting.

Skills

Problem solving

Analytical skills

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to software products.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for recurring issues.
• Document customer interactions using CRM software for accurate tracking and reporting.

Job Requirements :

• 1-5 years of experience in a similar role providing technical support for software products.
• Strong problem analysis and problem-solving skills with ability to troubleshoot complex issues.
• Proficiency in following processes: support process, troubleshooting techniques, escalation procedures.