Technical Support Engineer

Niyukti Systems, Inc; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Technical Support Engineer to diagnose and resolve software and hardware issues, and assist customers with installing applications and programs.

You will diagnose network problems, configure operating systems, and use remote tools to provide immediate support, while guiding clients through solutions with clear, written instructions and manuals.

Qualifications

• Degree in Computer Science, IT or Software Engineering.
• Strong communication and customer-service mindset.
• Ability to explain technical details simply.

Responsibilities

• Diagnose and troubleshoot software and hardware problems.
• Help customers install applications and programs.
• Resolve network issues and configure operating systems.
• Provide quick answers via email and chat; contact via phone when needed.

Skills

Communication skills

Customer service

Troubleshooting

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

Microsoft Certification

Cisco Certification

Linux Certification

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues.

For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Qualifications

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Microsoft, Cisco, Linux or similar certification is a plus.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.