Customer Support(International Voice)

Movate; Chennai District; On-site; INR 400,000 - 500,000; Full time

Job summary

Movate is hiring for a technical support role in India. You will respond promptly to inquiries, provide top-tier assistance, and aim for first call resolution to ensure customer success.

You will educate customers on system installation and usage, help troubleshoot issues, and leverage prior experience to resolve problems. Outbound calls to current customers will be made as needed to address concerns.

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Job description

Job DescriptionPrimary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed