Senior Technical Process Executive

Infosys BPM; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Benefits offered by this job

Work from Office

Flexible 24x7 shifts

100% WFO

Job summary

Infosys BPM in Hyderabad is hiring for a Customer Service/Service Desk role. The candidate will handle client issues via calls, chat, and email, using ticketing tools like ServiceNow or Remedy. Strong communication and the ability to work in 24x7 shifts from a full office environment are required.

Preference given to graduates with exposure to OS concepts, VPN, O365, Active Directory, and basic networking. You will be part of a 24x7 BPO service desk in a strict WFO setup.

Qualifications

• Excellent communication skills and client issue resolution over calls/chat/mail.
• Experience with ServiceNow and Remedy ticketing tools is advantageous.
• Voice-based support handling for VPN, O365, drivers, and AD related queries.

Responsibilities

• Attend/resolve client issues on calls/chat/mail with strong communication.
• Resolve queries using ticketing tools like ServiceNow or Remedy.
• Provide general support across OS, networking, and cloud concepts.

Skills

Communication skills

Ticketing tools

Voice support

OS knowledge

MS Office

Education

Graduate

Tools

ServiceNow

Remedy

Active Directory

VPN

Office 365

Job description

Roles & Responsibilities

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customersissues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office
• Must to adhere and non-negotiables:
• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 , flexible shifts
• 100% WFO , no hybrid

Preferred Qualifications: Any Graduate

Educational Requirement

Graduate

Preferred Skills

Customer Service->CS-Service Desk/ Voice

Service Line

BPO Service Line