Technical Support Executive

Hird Services; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Incentives

Cab Facility

Job summary

Hird Services in Kolkata is seeking a motivated Technical Support executive to handle customer queries and troubleshoot software/hardware issues. The role involves voice-based inbound and outbound support, aiming for professional and efficient resolution.

Night shifts availability is required. Candidates should have at least 1 year of technical support experience, with an HSC or graduate qualification and strong English communication skills (verbal and written).

Qualifications

• 1+ year of experience in technical support
• Night shift availability
• HSC or graduate qualification
• Excellent communication in English (verbal and written)

Responsibilities

• Handle customer queries and technical issues via voice inbound/outbound
• Provide technical support and troubleshoot issues related to software/hardware
• Escalate complex issues to higher-level technical teams as required

Skills

Customer support

Technical troubleshooting

Communication skills

Education

HSC/Graduate

Job description

Handle customer queries and technical issues via voice inbound/outbound professionally and efficiently

Provide technical support and troubleshoot issues related to softwarehardware

Escalate complex issues to higher-level technical teams as required

Required Candidate profile

• Experience: 1+ Years in Technical Support
• Night shifts
• HSC/Graduate
• Excellent communication skills (English – verbal and written

Perks and benefits

• Incentives
• Cab Facility