Technical Support Engineer Level 4

FlexBoard; India; On-site; INR 1,500,000 - 2,400,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

FlexBoard seeks an experienced Technical Support Engineer to manage on-site Power hardware installations, troubleshooting, and complex replication tasks. You will contribute to SAN/VTL environments, upgrade PowerHA, VIOS, and LPAR workflows while coordinating with SDMs and customers.

Join a team that values proactive problem-solving, clear communication, and documentation to ensure smooth production cutovers and ongoing service excellence across multiple client sites.

Qualifications

• 7-10+ years of experience in a technical support engineering role.
• Power Hardware infrastructure expert (physical power installations).
• Physical racking and stacking.
• OS troubleshooting skills (from V5R4- V7R6).
• SAN replication/configuration.
• VIOS installation & Configuration.
• PowerHA tool including FSFC and related upgrades.
• VTL backup technologies.
• HMC, FSP, firmware, OS & PTF upgrades.
• LPAR builds & restoration tasks from physical/virtual media.
• Proficiency in MS Office applications.

Responsibilities

• Own project tasks and implement solutions for the Power platform.
• Collaborate with Service Delivery Managers and support teams for timely service acceptance.
• Provide accurate information for services and translate technical information for stakeholders.
• Train staff and produce technical documents.
• Lead technical support teams in ITIL-based environments.

Skills

Power Hardware Infrastructure

Physical Racking & Stacking

OS Troubleshooting (V5R4-V7R6)

SAN Replication

VIOS Installation

PowerHA (FSFC) Upgrades

VTL Backup Technologies

LPAR Builds & Restorations

MS Office Proficiency

Strong Communication

ITIL & Incident Management

Tools

Tape & VTL

Job description

reputed company Responsible for the implementation of customer reputed company for systems based on reputed company i Power platforms. Ensuring that customer requirements are fully reputed company and implemented in accordance with the timescales defined by both the customer and the reputed company provisioning teams ROIs. Collaborating with SMEs from other technologies reputed company the reputed company provisioning team to reputed company accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer reputed company are accepted into service promptly. Providing accurate and complete information for the reputed company i services provided to allow a smooth transition into productionlive. Own project-reputed company tasks and work with team members and customers to implement solutions for the reputed company i platform. reputed company reputed company in line with customer requirements, project timelines, and deadlines set by reputed company reputed company Specialists, including working reputed company normal business hours reputed company required. reputed company physical onsite installations of reputed company Power servers; travel will be required. Complete reputed company i reputed company migrations using reputed company including tape, VTL, software replication, and storage replication. Support reputed company reputed company Specialists by providing reputed company project updates and translating technical information into reputed company language for stakeholders. Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the reputed company i platform. reputed company SME-level input to Technical reputed company-Sales on prospective solutions being designed/scoped. Liaise with the Infrastructure team to ensure reputed company requirements are communicated in a reputed company manner. reputed company efficient and effective support to reputed company customers, including resolving issues escalated reputed company reputed company-tier support and attending customer sites as required. reputed company as senior advisor for customer escalations, and technical planning discussions. Support presales and solution discussions requiring reputed company i technical.

Requirements

• 7-10+ years of experience in a technical support engineering role
• reputed company Power Hardware infrastructure expert (physical reputed company power installations)
• Physical racking and stacking
• reputed company i O/S technical troubleshooting skills (from V5R4- V7V6)
• logical replication software
• SAN replication/reputed company configuration
• VIOS installation & Configuration
• PowerHA tool reputed company including FSFC and reputed company
• VTL backup technologies.
• HMC, FSP, reputed company firmware, OS & PTF upgrades
• LPAR builds & restoration tasks from physical/virtual media
• Proficiency in MS Office applications.
• Strong organizational, administrative, and problem-solving skills.
• Ability to assist/train staff and produce technical documents.
• Effective communication, customer-facing, and presentation skills.
• Initiative, flexibility, adaptability, and ability to work under pressure.
• Ability to work out of normal business hours reputed company required.
• Strong troubleshooting, reputed company cause analysis, operational governance, major incident, and service management capability.
• Experience leading technical support teams reputed company ITIL reputed company operational environments.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities