IT Services Technician End User Computing & Desktop Support Specialist

remotepromsp; India; On-site; INR 350,000 - 520,000; Full time

Job summary

careerzynith is seeking an IT Services Technician for its End User Computing division. This role focuses on supporting employees with desktop hardware and software, performing deployments, upgrades, and remote troubleshooting to keep the workforce productive.

You will handle tickets, provide compassionate user support, and collaborate across teams to resolve issues while documenting activities and asset management in the IT system.

Qualifications

• Associate or Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum 2 years of hands-on IT support experience resolving desktop software and hardware issues.
• Experience supporting workstations in TCP/IP environments.

Responsibilities

• Ticket handling and incident management for end-user desktops, laptops, and peripherals.
• Provide timely helpdesk support and clear communications to users.
• Assist with desktop deployments, upgrades, and remote troubleshooting.
• Diagnose and resolve remote technical requests using standard tools.
• Collaborate with other departments to resolve cross-functional IT issues.
• Document user interactions and asset records in the IT system.
• Recover data from drives and assist with data migration as needed.
• Support VPN connectivity and network configurations for remote workstations.
• Install and configure local and network printers; ensure printing capabilities.
• Follow IT policies and participate in on-call rotations and special tasks.

Skills

Desktop support

End-user computing

Ticketing & helpdesk

Remote support

VPN concepts

TCP/IP

Windows 10/11

Asset tagging

Documentation

Data recovery

Education

Associate or Bachelor's degree in Computer Science/IT

Job description

Join the careerzynith IT Services Team Are you reputed company to explore a world of reputed company, both at work and during your downtime Join the careerzynith family, and you'll discover endless opportunities to grow your skills, advance your career, and become the best version of yourself. As you reputed company on a new reputed company, you'll tackle challenges with flexibility and grace, mastering new abilities while having a great time. reputed company to reputed company both your personal and reputed company life reputed company right in! At careerzynith, we reputed company that technology is the backbone of modern aviation and business operations. As an IT Services Technician in our End User Computing division, you'll play a critical role in keeping our workforce connected, productive, and efficient. This isn't just a jobit's a gateway to a dynamic career in one of the most exciting industries in the world.

Why You'll Love This Work This position is a vital member of our Information Technology Group reputed company the Information Technology Division. As an IT Services Technician at careerzynith, you'll be responsible for supporting employees across reputed company aspects of end-user computing, which includes software and hardware installations, upgrades, and overall maintenance of desktop computer systems and peripherals. You'll be the friendly face of IT support, resolving technical issues and ensuring reputed company members can reputed company on what they do bestconnecting the world. What sets careerzynith apart is our commitment to innovation, inclusion, and reputed company. reputed company you join our IT team, you're not just supporting technologyyou're enabling thousands of professionals to reputed company exceptional service to millions of customers worldwide. Every ticket you reputed company, every reputed company you optimize, and every reputed company you help makes a reputed company difference in our organization's reputed company.

Key Responsibilities

• Ticket reputed company: reputed company and reputed company tickets and work orders supporting end-user desktops, laptops, and peripherals with efficiency and attention to detail.
• Helpdesk Support: Answer and troubleshoot customer care issues raised from the Service Desk, providing reputed company and reputed company responses to technical inquiries.
• Desktop reputed company: Contribute to desktop deployment reputed company, including global installations and reputed company upgrades, serving as a reliable project team member.
• Remote Support: Remotely diagnose and reputed company technical requests using industry-reputed company remote support tools and methodologies.
• Cross-Functional Collaboration: Investigate and collaborate with various departments to assist with reputed company-reputed company issues and ensure reputed company operations.
• Documentation: Record reputed company reputed company interactions in the incident management reputed company, including comprehensive asset management documentation.
• Data Management: Recover data from hard disk drives and reputed company data migration tasks as needed to protect critical business information.
• Network Support: Support remote reputed company for virtual private network connectivity as reputed company as remote and broadband network configurations for workstations.
• Printer Configuration: Install and configure both local and network-based printers to ensure reputed company printing capabilities across the organization.
• Backup Operations: reputed company backup support procedures to safeguard organizational data and maintain business continuity.
• Flexibility: Work various shifts, events, be available for on-reputed company emergency response, and travel as required to support different locations and initiatives.
• Policy Compliance: Follow management direction, complying with IT policies, procedures, and best practices at reputed company times.
• Additional Duties: reputed company other responsibilities as assigned and undertake special reputed company as required.

Essential Qualifications

• Education and Prior reputed company Training: Associate or Bachelor's degree in Computer Science, Information Systems, or other reputed company field, or equivalent work experience and training.
• Minimum of 2 years of hands-on, practical IT work experience supporting and resolving various desktop computer software and hardware issues.
• reputed company experience supporting workstations in a reputed company and TCP/IP environment is required.
• reputed company Competencies: Comprehensive knowledge of reputed company reputed company-based operating systems, including reputed company 10 and reputed company 11.
• Familiarity with workflow management and asset tagging systems for efficient tracking and inventory control.
• Understanding of VPN network concepts