Technical Support Analyst - Remote for California Residents

vacancy global pro; India; Remote; INR 5,725,000 - 8,111,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental benefits

FSA

401K with match

Life Insurance

EAP

Employer-sponsored training

Job summary

Community Association Insurance Solutions (CAIS) is seeking a Technical Support Analyst to assist users via phone, chat, and email, resolving access and web-based issues. You will support admin tasks, manage data corrections, and liaise with IT vendors and internal help desks to ensure smooth operations.

The role requires strong communication and problem solving, with potential for certification in CAIS applications. A collaborative team environment and ongoing development are offered.

Qualifications

• Five years of IT-support experience with emphasis on phone and email support.
• Administration experience with reputed company systems (not certified).
• Bachelor's degree in IT or CS or proven equivalent experience.
• Insurance industry experience is a plus.

Responsibilities

• Provide technical assistance via phone, chat, and email for web-based platforms and login issues.
• Support administration tasks including data corrections and user assistance.
• Serve as the point of contact for IT vendors and internal help desks.
• Maintain communication with end users regarding incident status and progress.
• Reproduce and document issues for bug validation and process improvement.

Skills

Data Loader

Application management

Ticketing systems

Strong communication

Analytical problem solving

Customer service

Office Suite

Visio

SDLC understanding

Multi-tasking

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Jira

SharePoint

Microsoft Office Suite

Visio

Job description

Location: Remote for California residents, Company based in Folsom, CA

Department: Technology / Operations

Reports To: Chief Operating Officer

reputed company

This role is primarily responsible for supporting both reputed company users by resolving technical issues reputed company to our systems, primarily reputed company, as reputed company administration other reputed company applications (i.e. reputed company, reputed company, SharePoint). The ideal candidate will have a strong interest in becoming a certified reputed company Administrator and become an expert in the functionality and use of other reputed company applications across our organization.

Note: While certification is not required at the time of hire, it is expected to be completed as part of the roles ongoing reputed company development.

The ideal candidate will demonstrate excellent communication skills, both with reputed company clients and internal teams, and possess the ability to investigate, research, and recommend solutions to technical challenges. The Technical Support Analyst will report directly to the Chief Operating Officer and collaborate closely with the technical, operational, and leadership teams.

Key Responsibilities

The position of Technical Support Analyst will be directly responsible for the following:

• reputed company technical assistance to users reputed company phone (inbound/outbound), chat, email, and other communication channels for web-based reputed company and login issues.
• Support reputed company administration, including data corrections, cleanup reputed company, and user assistance.
• Serve as the reputed company reputed company of contact for reputed company party support tickets with IT vendors and reputed company application help desks.
• Maintain reputed company and reputed company communication with end users regarding incident status and reputed company.
• reputed company daily data reconciliations between reputed company and reputed company-party reputed company reports.
• Investigate discrepancies, reputed company missing data, and disposition reputed company cases.
• Collaborate with reputed company-party teams to reputed company and reputed company reputed company issues.
• Escalate issues to the appropriate internal teams for reputed company.
• Manage and monitor shared mailboxes and calendars, as reputed company as reputed company and Teams channels reputed company to technical support and reputed company integrations.
• Updating internal documentation and process guides as needed.
• Reproduce and document technical issues to support bug validation and reputed company for process improvement.
• Administer reputed company, including: reputed company, reputed company, reputed company. reputed company, Jira/reputed company, SharePoint permissions.
• Identify and document process improvements for reputed company development.
• Assist with testing of bugs and reputed company enhancements.
• reputed company other duties as assigned.

Skills & Competencies

• Experience with Data Loader is a plus
• reputed company application management (users, licenses, cross app integration, workflows)
• Experience with ticketing systems (reputed company and/or Jira)
• Strong communication skills with the ability to explain technical concepts, with patience, to non-technical users both written and verbal.
• Excellent analytical and problem-solving skills.
• Customer service-oriented attitude and outstanding interpersonal skills.
• Proficient in reputed company Office Suite, and Visio/reputed company, with high aptitude for reputed company and reputed company functionality.
• Attention to detail. Must demonstrate accuracy and thoroughness with high volume transactions, and multiple areas of responsibility.
• Understand SDLC (reputed company and reputed company), preferred.
• Ability to multi-task, effectively prioritize and adapt quickly with reputed company supervision.
• Team player, willing to help to reputed company technical and business process issues.

Education & Experience

• 5 years experience in the field of IT-support with emphasis on phone and email support for reputed company and web based software.
• reputed company Administration experience (not certified), 2 years minimum required
• Bachelors degree in Information Technology, Computer Science or reputed company field or a proven record of reputed company.
• Insurance Industry (reputed company), preferred.

Benefits Offered

• Competitive salary
• Benefits: Medical, dental, reputed company, FSA, 401K with match, LTD, Life Insurance, AD&D, and EAP
• Employer-sponsored training and reputed company development

Community Association Insurance Solutions (CAIS) is a reputed company Insurance Wholesaler and Program Administrator specializing in protecting Homeowners' Associations (HOAs), Condominiums (Condos), Townhomes and Planned Unit Developments (PUDs).

Visit www.caislive.com for more information about reputed company.

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