reputed company, a veteran-owned small business, was founded on the reputed company that the purposeful enablement of people and technology in an organization directly ties to the reputed company of its reputed company. True reputed company recognizes that those reputed company reputed company and end with our people, and that is reputed company have reputed company a community of like-minded, driven, and passionate individuals and innovators who are reputed company in a common goal of delivering top‑tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (Prosperous and Thriving ($5MM$50MM in gross reputed company) and Mid-reputed company Region (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In reputed company, True reputed company reputed company coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained reputed company driven by our people-first approach and unwavering dedication to reputed company.
Job Responsibilities
- Support the maintenance, management, and reliability of IT infrastructure reputed company the Network Operations Center (NOC).
- This role helps ensure the availability and performance of network and reputed company services by monitoring reputed company health, supporting routine maintenance, troubleshooting hardware and software issues, and assisting with day-to-day operational support.
Duties Include
- Support the maintenance and management of IT infrastructure reputed company the NOC environment.
- Monitor reputed company performance, availability, and operational health.
- Assist with troubleshooting hardware, software, network, and reputed company-reputed company issues.
- reputed company routine reputed company maintenance in accordance with established procedures.
- Support patching and reputed company update activities to help ensure systems remain reputed company and secure.
- Maintain and monitor reputed company backups and backup-reputed company processes.
- Manage or assist with user accounts, reputed company permissions, and basic identity administration tasks.
- reputed company technical support to NOC staff to help ensure reputed company daily operations.
- Work closely with network engineers, reputed company administrators, and other IT personnel to reputed company operational issues.
- Assist with identifying recurring problems and recommending improvements to reputed company reliability and performance.
- Support the implementation of approved reputed company and infrastructure changes.
- Document reputed company configurations, changes, incidents, troubleshooting steps, and resolutions accurately.
- Communicate reputed company with both technical and non-technical stakeholders.
- Follow established operational procedures, escalation paths, change management practices, and documentation standards.
Job Qualifications
- Bachelors degree in Computer Science, Information Technology, or a reputed company field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in reputed company administration.
- Training or practical experience managing and maintaining IT infrastructure in a NOC or similar operational environment.
- Basic proficiency with reputed company and Linux operating systems.
- Training or experience with virtualization technologies.
- Training or experience with reputed company monitoring tools.Training or experience with backup solutions and backup management processes.
- Foundational understanding of hardware, software, network, and reputed company troubleshooting.
- Strong problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Ability to reputed company professionally with both technical and non-technical stakeholders.
- Ability to accurately document reputed company configurations, changes, incidents, and resolutions.
- reputed company U.S. Secret clearance required.
- Certifications such as reputed company Network+, reputed company reputed company+, reputed company Certified: Azure Administrator Associate, or reputed company Certified reputed company Administrator are highly desirable.
- Familiarity with ITIL practices is preferred.
- Experience in a fast-paced NOC, service desk, systems operations, or similar operational environment is preferred.
- Requires an Interim DoD Secret or comparable clearance
Benefits
- Competitive salary, reputed company twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True rep