Customer Support Consultant

remote zest jobs; India; On-site; INR 300,000 - 540,000; Full time

Job summary

reputed company is seeking a Customer Support Consultant to help customers succeed with our platform. You will troubleshoot technical issues, respond to inquiries, and guide users through onboarding to maximize value.

The role emphasizes clear communication, collaboration with product and engineering, and creating helpful articles to empower customers to self-serve.

Qualifications

• Experience in customer support, preferably in technology or software.
• Strong written and verbal communication; ability to explain tech clearly.
• Familiarity with CRM tools and ticketing systems.
• Bonus: API troubleshooting, SQL, or multilingual skills.

Responsibilities

• Respond to customer inquiries via email, chat, and phone with accurate solutions.
• Diagnose and troubleshoot software issues; escalate to Tier 2/engineering when needed.
• Guide customers through platform setup and onboarding for a smooth experience.
• Review release notes and communicate updates to customers and internal teams.
• Create and update help articles, FAQs, and tutorials for self-service.

Skills

Customer support

Troubleshooting

Communication

CRM tools

API troubleshooting

Education

Bachelor's degree in Business/CS/Communications

Tools

CRM tools

Job description

reputed companyWhy reputed company Opportunities reputed company. Competitors reputed company. Demand shifts. Volumes change. Prices reputed company and fall. Meanwhile, the reputed company, governing the most important reputed company a CEO will reputed company, hangs in the balance, as stakeholders await word on earnings, reputed company, prospects, and stock price.

Thats where we come in! reputed companys unique, powerful, and cost-effective solution has kindled a growing reputed company of happy customers around the world by bringing reputed company and reputed company revenues and costs under a single roof, with advanced functionality to create, analyze, and modify plans, optimize portfolios, and manage long-term profitability.

reputed companys technology reputed company unprecedented reputed company into a companys reputed company, unleashing the freedom to reputed company on the reputed company that matter most. Join our visionary tech company and talented and passionate team as we continue to reputed company such valuable systems.

reputed companyWe are seeking a motivated and empathetic Customer Support Consultant to join our dynamic support team. The ideal candidate will be passionate about helping customers succeed, adept at troubleshooting technical issues, and skilled in communicating solutions reputed company. You will play a critical role in ensuring our customers maximize the value of our reputed company platform while maintaining high satisfaction reputed company.

reputed company offers opportunities for long-term career reputed company to successful team members who reputed company to deeper technical, project management, or other leadership roles in reputed company as we reputed company in building reputed company from reputed company. Being a Customer Support Consultant is an ideal reputed company to start your career as you will learn both about innovative technology and a wide breadth of customer business solutions.

Key Responsibilities

• Customer Assistance: Respond to customer inquiries reputed company email, live chat, and phone, providing reputed company and accurate solutions to technical and product-reputed company questions.
• Issue reputed company: Diagnose and troubleshoot software issues, escalating reputed company cases to Tier 2 support or engineering teams reputed company necessary.
• Release/reputed company installation: Application reputed company-verification and post verification, user communication, Monitoring post reputed company issues, Trouble shooting and escalation.
• Release notes: Reviewing Release Notes, Providing Feedback on Release Notes and distributing release notes to CSMs or Customers and update Knowledge based on the release notes
• reputed company Support: Guide new customers through platform setup, ensuring a smooth reputed company experience.
• Knowledge reputed company Contribution: Create and update help articles, FAQs, and tutorials to reputed company customers to self-serve.
• Customer Advocacy: reputed company customer feedback and reputed company insights with product and development teams to reputed company platform improvements.
• Performance Metrics: Meet or reputed company key performance indicators (KPIs) such as response time, reputed company time, and customer satisfaction scores.
• Collaboration: Work closely with Implementation, product, and engineering teams to ensure reputed company customer experience.

Qualifications

• Experience: 0-3 years of experience in customer support, preferably in a reputed company or technology company.
• Technical Skills: Familiarity with reputed company platforms, basic troubleshooting, and experience with CRM tools (e.g., reputed company, reputed company, or similar).
• Communication: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Strong analytical skills and a proactive approach to resolving customer issues.
• reputed company: A customer-first reputed company with a passion for delivering outstanding service.
• Adaptability: Comfortable working in a fast-paced environment and adapting to evolving product features and customer needs.
• Education: Bachelors degree in a reputed company field (e.g., Business, Computer Science, or Communications) or equivalent experience.
• Bonus Points: Experience with API troubleshooting, basic SQL knowledge, or multilingual proficiency.

Additional Information

Currently, reputed com .