L1 Technical Support - Software support- 1 Year experienced only

Innov Ultra Business Services

Bengaluru

On-site

INR 600,000 - 780,000

Full time

5 days ago

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Benefits offered by this job

One-way cab facility for night shifts

Job summary

Innov Ultra Business Services is seeking an L1 Technical Support Associate to provide first-level assistance to customers located at Bangalore Manyata tech park. The role requires 1 year of international voice process experience and undergraduate or graduate qualifications.

You will diagnose routine hardware/software issues, document steps, and ensure customer satisfaction. The position emphasizes clear communication, efficient problem solving, and adherence to SOPs.

Qualifications

Minimum 1 year of experience in an international voice process technical support.
Undergraduate or graduate candidates are eligible.
Good verbal communication skills with clear pronunciation and a neutral accent.
Basic technical knowledge of computers, operating systems, networking, and troubleshooting.
Strong logical reasoning, analytical thinking, and problem-solving skills.
Good typing skills and proficiency in documenting customer issues.
Ability to handle customer queries patiently and professionally.

Responsibilities

Provide first-level technical support to customers over voice calls.
Diagnose and troubleshoot basic hardware, software, network, and connectivity issues.
Assist customers with technical queries and provide step-by-step resolutions.
Identify, document, and resolve technical issues within defined service-level agreements (SLAs).
Escalate complex or unresolved issues to the appropriate technical teams.
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
Follow standard operating procedures (SOPs) and quality guidelines.
Ensure customer satisfaction through professional communication and effective problem-solving.

Skills

Voice support

Verbal communication

Typing skills

Technical troubleshooting

Documentation

Analytical thinking

Patience and professionalism

Education

Undergraduate or Graduate

Job description

Job Opening: L1 Technical Support Associate

Job Location: Bangalore Manyata tech park

Qualification: Undergraduate / Graduate

Experience: Minimum 1 year of international technical voice process experience

Job Description

We are looking for skilled and customer-focused L1 Technical Support professionals to provide first-level technical assistance to customers, troubleshoot technical issues, and ensure a high-quality customer experience.

Roles & Responsibilities

Provide first-level technical support to customers over voice calls.
Diagnose and troubleshoot basic hardware, software, network, and connectivity issues.
Assist customers with technical queries and provide step-by-step resolutions.
Identify, document, and resolve technical issues within defined service-level agreements (SLAs).
Escalate complex or unresolved issues to the appropriate technical teams.
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
Follow standard operating procedures (SOPs) and quality guidelines.
Ensure customer satisfaction through professional communication and effective problem-solving.

Eligibility Criteria

Minimum 1 year of experience in an international voice process technical support.
Undergraduate or graduate candidates are eligible.
Good verbal communication skills with clear pronunciation and a neutral accent.
Basic technical knowledge of computers, operating systems, networking, and troubleshooting.
Strong logical reasoning, analytical thinking, and problem-solving skills.
Good typing skills and proficiency in documenting customer issues.
Ability to handle customer queries patiently and professionally.

Salary & Benefits