International non voice/ MIN 1 YEAR Technical Support/ Sal upto 5lpa

Axis Services; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

One-way cab within 23 km

Job summary

Axis Services in Hyderabad is seeking an International Technical Support professional with at least 1 year of telecom experience to handle multi-channel customer inquiries and resolve technical issues. Role includes ticket management, account setup, and knowledge-base maintenance.

The position offers rotational shifts, five working days per week, and one-way cab within 23 km. Immediate joiners are preferred.

Qualifications

• Experience in customer support is mandatory; telecom background preferred.
• Minimum 1 year in telecom or related field is required.
• Experience with ticketing systems and remote support tools is a plus.

Responsibilities

• Handle user requests via phone, email, chat, or tickets.
• Create, categorize, prioritize, and track support tickets.
• Resolve password, account, software, printer, and connectivity issues.
• Set up and configure laptops, desktops, peripherals, and user accounts.
• Maintain knowledge-base articles and user documentation.
• Follow up with users to confirm issue resolution.

Skills

Customer support

Communication

Problem solving

Tools

Ticketing systems

Remote support tools

Job description

Hiring: International Technical Support

Experience: Minimum 1 year mandatory
Salary: Up to 5 LPA

Location: Hyderabad
Experience Required: Candidates from any customer support background can apply, but minimum 1 year of Telecom experience is mandatory.

Roles and responsibilities:

• Handle user requests through phone, email, chat, or ticketing systems.
• Create, categorize, prioritize, and track support tickets.
• Resolve common password, account, software, printer, and connectivity issues.
• Set up and configure laptops, desktops, peripherals, and user accounts.
• Maintain knowledge-base articles and user documentation.
• Follow up with users and confirm issue resolution.

Job Details

• Working Days: 5 days a week
• Week offs: 2 rotational week offs
• Shifts: Rotational shifts
• Cab Facility: One-way cab available within a 23 km radius
• Immediate joiners preferred