Technical Support Engineer - Electronics / Electrical

Vision Mechatronics; Thane; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off and holidays

Professional development opportunities

Job summary

A leading technology firm in Thane is seeking a Technical Customer Support Engineer to enhance customer service and handle inquiries. The role requires interaction with customers, problem-solving, and technical support for products. Candidates should possess a diploma in Electrical/Electronics and have excellent communication skills. Competitive salary and growth opportunities are provided for the right candidate.

Qualifications

• 0-1 year of experience in customer service or a related field.
• Strong organizational skills and a customer-centric mindset.
• Bilingual abilities are a plus.

Responsibilities

• Act as the primary customer contact, delivering exceptional service.
• Handle inquiries, complaints, and escalate issues as needed.
• Assist with product setup, troubleshooting, orders, and returns.

Skills

Excellent communication

Problem-solving

Multitasking

Education

Diploma/degree in Electrical/Electronics field

Tools

Customer service software

Microsoft Office

Job description

Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Experience: Customer support: 0 - 1 year

Work Location: In person

Job Summary: Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Responsibilities

• Customer Interaction: Act as the primary customer contact, delivering exceptional service.
• Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
• Product Knowledge: Stay updated on company products, services, and trends.
• Customer Experience Improvement: Identify and recommend improvements for customer experience.
• Technical Support: Assist with product setup, troubleshooting, orders, and returns.
• Database Management: Maintain accurate customer records in the database.
• Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
• Reporting: Generate reports on customer satisfaction and improvements.
• Training: Train new customer service representatives if needed.
• Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

• Education: Diploma/degree in Electrical/Electronics field preferred.
• Experience: Experience in customer service or a related field.
• Skills: Excellent communication, problem-solving, and multitasking skills.
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
• Mindset: Strong organizational skills and a customer-centric mindset.

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
• Software Knowledge: Knowledge of ticketing systems.
• Language Skills: Bilingual abilities are a plus.

Benefits

• Compensation: Competitive salary and performance incentives.
• Health Benefits: Health insurance.
• Leave Policy: Paid time off and holidays.
• Growth Opportunities: Professional development opportunities.
• Work Environment: Supportive work environment.

Additional Details

• Job Types: Full-time, Permanent, Fresher
• Salary: ₹300,000 - ₹500,000 per year
• Benefits: Cell phone reimbursement, Health insurance
• Supplemental Pay: Performance bonus
• Schedule: Day shift
• Language: English (Preferred)
• Work Location: In person