Electrical Sales Engineer

Vision Mechatronics

Thane District

On-site

INR 300,000 - 500,000

Full time

14 days+

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Benefits offered by this job

Cell phone reimbursement

Health insurance

Performance bonus

Yearly increment

Medical insurance

Job summary

A leading company in electrical engineering is looking for an Electrical Sales Engineer. This role involves providing excellent customer service, troubleshooting technical issues, and assisting with product setup. The ideal candidate will have strong communication skills and a bachelor's degree. Freshers are welcome to apply for this full-time position.

Qualifications

Freshers welcome, immediate joiner preferred.
0-2 years of experience in electrical engineering.

Responsibilities

Act as the main contact for customers, ensuring high-quality service.
Process customer orders and returns efficiently.
Train and mentor new customer service representatives.

Skills

Communication

Logical Skills

Education

Bachelor's degree

Job description

Job Title: Electrical Sales Engineer

Job Overview: We are seeking an Electrical Sales Engineer to serve as the primary point of contact for our customers, offering top-notch service and support. You will handle customer inquiries, troubleshoot technical issues, assist with product setup, and maintain customer satisfaction.

Key Responsibilities:

Act as the main contact for customers, ensuring high-quality service and support
Address customer inquiries and complaints in a professional and courteous manner, escalating as needed
Stay current with company products, services, and industry trends to provide accurate information
Use active listening to understand customer needs and suggest suitable solutions
Identify opportunities to enhance the customer experience and recommend improvements
Assist with product setup, troubleshooting, and resolving technical problems
Process customer orders and returns efficiently and accurately
Keep customer records updated in the company database
Follow up post-purchase to ensure customer satisfaction
Generate reports on customer satisfaction and identify areas for improvement
Train and mentor new customer service representatives on company policies and procedures
Participate in team meetings to support ongoing improvements