Graduate Trainee Engineer - Electrical / Electronics

Vision Mechatronics; Thane; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Paid time off

Professional development opportunities

Performance incentives

Job summary

An established industry player is seeking a Technical Customer Support Engineer to provide exceptional service and enhance customer experience. This role involves interacting with customers, handling inquiries, and providing technical support for product setup and troubleshooting. The ideal candidate will have a diploma or degree in Electrical/Electronics and experience in customer service. Join a supportive work environment where your contributions will directly impact customer satisfaction and drive improvements. This is a fantastic opportunity for those passionate about delivering top-notch customer service and looking for growth in their career.

Qualifications

• Experience in customer service or a related field is preferred.
• Strong organizational skills and a customer-centric mindset.

Responsibilities

• Act as the primary customer contact, delivering exceptional service.
• Handle inquiries, complaints, and escalate issues as needed.

Skills

Excellent communication

Problem-solving

Multitasking

Customer service software proficiency

Microsoft Office proficiency

Education

Diploma in Electrical/Electronics

Degree in Electrical/Electronics

Tools

Ticketing systems

Job description

Job description

Job description

Job Title: Technical Customer Support Engineer

Location: Khopat, Thane, 400601

Reports To: General Manager

Job Summary

Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.

Key Responsibilities

• Customer Interaction: Act as the primary customer contact, delivering exceptional service.
  
• Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
  
• Product Knowledge: Stay updated on company products, services, and trends.
  
• Customer Experience Improvement: Identify and recommend improvements for customer experience.
  
• Technical Support: Assist with product setup, troubleshooting, orders, and returns.
  
• Database Management: Maintain accurate customer records in the database.
  
• Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
  
• Reporting: Generate reports on customer satisfaction and improvements.
  
• Training: Train new customer service representatives if needed.
  
• Team Collaboration: Participate in team meetings and improvement initiatives.
  

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
  
• Experience: Experience in customer service or a related field.
  
• Skills: Excellent communication, problem-solving, and multitasking skills.
  
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
  
• Mindset: Strong organizational skills and a customer-centric mindset.
  

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
  
• Software Knowledge: Knowledge of ticketing systems.
  
• Language Skills: Bilingual abilities are a plus.
  

Benefits

• Compensation: Competitive salary and performance incentives.
  
• Health Benefits: Health insurance.
  
• Leave Policy: Paid time off and holidays.
  
• Growth Opportunities: Professional development opportunities.
  

Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction!

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
  
• Health insurance
  

Schedule: Day shift

Supplemental Pay: Performance bonus

Experience: Customer support: 1 year (Preferred)

Location: Khopat, Thane, Maharashtra (Preferred)

Work Location: In person

Requirements

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
  
• Experience: Experience in customer service or a related field.
  
• Skills: Excellent communication, problem-solving, and multitasking skills.
  
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
  
• Mindset: Strong organizational skills and a customer-centric mindset.
  

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
  
• Software Knowledge: Knowledge of ticketing systems.
  
• Language Skills: Bilingual abilities are a plus.
  

Benefits

Benefits

• Compensation: Competitive salary and performance incentives.
  
• Health Benefits: Health insurance.
  
• Leave Policy: Paid time off and holidays.
  
• Growth Opportunities: Professional development opportunities.
  

Work Environment: Supportive work environment.