Technical Support Enginee...

Essl-Security; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Essl-Security is hiring a Technical Support Engineer in Mumbai. The role requires fresh graduates with knowledge in electronics or networking. Responsibilities include troubleshooting customer issues, tracking them to resolution, and providing exceptional client support.

Candidates will handle both hardware and software challenges while adhering to standard procedures. This is an in-office position with multiple openings.

Qualifications

• Fresher with a degree in a relevant field.
• Knowledge of electronics and networking is advantageous.

Responsibilities

• Take ownership of customer issues and see them through to resolution.
• Diagnose and troubleshoot technical issues.
• Track system issues through to resolution.

Skills

Device installation

Software solutions

Electronics knowledge

Networking knowledge

Education

BCA / BSc, Diploma or BE/Btech

Job description

Technical Support Engineer - Mumbai

Department : Technical
Type : Work From Office
Work Location : Mumbai
Positions : 4
Minimum Experience : Fresher
Minimum Education : Graduate
Gender : Both

Desired Candidate Profile

• Preferred Male/Female Candidates
• BCA / BSc, CCNA/CCNP, Diploma or BE/Btech candidates preferred.
• Candidates with Electronics/ Networking Knowledge can also apply.
• Candidates with Device installation and software solutions can apply.

Roles and Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.