Customer Support Analyst

Verint Systems; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Verint Systems in Bengaluru, India is seeking an experienced Customer Support Specialist to assist customers with software-related issues. You will troubleshoot using SQL queries and OS knowledge, and coordinate with internal teams to resolve recurring problems.

The role also involves documenting interactions and resolutions to ensure clear knowledge transfer and ongoing service quality.

Qualifications

• 3-6 years of experience in customer support or a similar role.
• Strong understanding of operating systems (Windows/Mac) and basic computer hardware components.
• Proficiency in writing effective SQL queries for querying databases.

Responsibilities

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products using SQL queries and operating system knowledge.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
• Document customer interactions and resolutions in a timely manner.

Skills

SQL

Operating Systems

Customer support

Querying databases

Job description

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products using SQL queries and operating system knowledge.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 3-6 years of experience in customer support or a similar role.
• Strong understanding of operating systems (Windows/Mac) and basic computer hardware components.
• Proficiency in writing effective SQL queries for querying databases.