Technical Support Engineer

Etp Group; Pune District; On-site; INR 334,800 - 558,000; Full time

Job summary

ETP Group, located in Pune, is looking for an IT Support professional with 1-3 years of experience. The candidate will provide technical support, troubleshoot various systems, and maintain IT infrastructure while ensuring compliance with industry standards.

A Diploma or Bachelor's Degree in any discipline is required, and candidates from non‑B.Tech backgrounds are encouraged to apply. ETP Group offers a collaborative environment focused on transforming retail enterprises.

Qualifications

• 1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles.
• Candidates from non‑B.Tech backgrounds are welcome to apply.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, and remote support.
• Troubleshoot issues related to Windows and Linux operating systems.
• Install, configure, and maintain hardware and software systems.
• Monitor IT infrastructure alerts and respond to incidents.
• Maintain IT inventory and prepare reports for compliance.

Skills

Problem-solving

Customer service orientation

Collaboration

Time management

Organizational skills

Education

Diploma or Bachelor's Degree in any discipline

Tools

Windows Server

Windows Desktop Operating Systems

Microsoft Office 365

Networking fundamentals

Remote support tools

Antivirus and Endpoint Security Solutions

Job description

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports over 500 brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture, ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

Location: Pune

Experience: 1–3 years

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users through phone, email, remote support tools, and ticketing systems.
• Troubleshoot and resolve issues related to:
  • Windows and Linux operating systems
  • Desktop and laptop hardware
  • Printers and peripheral devices
  • Network connectivity
  • Email and Microsoft Office applications
  • Antivirus and endpoint security solutions
• Install, configure, and maintain hardware and software systems.
• Support remote users through remote desktop and collaboration tools.
• Perform user account management activities, including password resets and access-related requests.
• Monitor IT infrastructure alerts and respond to incidents as required.
• Escalate unresolved issues to Level 2/Level 3 support teams and follow up until closure.
• Maintain accurate records of incidents, requests, resolutions, and system changes within the ticketing system.
• Ensure compliance with SLA requirements and incident management processes.
• Maintain and track IT inventory, including hardware, software, and peripheral assets.
• Prepare and maintain reports, records, and supporting evidence required for ISO 27001 compliance and audits.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

Qualifications and Experience

• Diploma or Bachelor's Degree in any discipline
• Candidates from non‑B.Tech backgrounds are welcome to apply
• 1–3 years of experience in IT Support, Helpdesk, or Desktop Support roles

Technical Knowledge

• Windows Server and Windows Desktop Operating Systems
• Active Directory User Management
• Microsoft Office 365
• Networking fundamentals (IP Addressing, DNS, DHCP, TCP/IP)
• Remote support and troubleshooting tools
• Antivirus and Endpoint Security Solutions

Soft Skills

• Excellent problem-solving and troubleshooting abilities
• Customer service‑oriented approach
• Ability to work collaboratively within a team environment
• Good time management and organizational skills
• Ability to prioritize and manage multiple tasks effectively

Ready to Transform Your Retail Enterprise?