Business Consultant

Etp Group; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

A leading SaaS company in Mumbai is seeking passionate professionals to join their team. The role involves client consultations to understand business needs, configuring commerce solutions, and delivering training programs. Strong communication and project management skills are essential. Candidates should have experience in technical support and documentation. This position offers a chance to make a significant impact in the retail industry.

Qualifications

• Experience in client discovery and needs assessment.
• Proficiency in configuring Unified Commerce Solutions.
• Ability to develop and deliver training programs.

Responsibilities

• Conduct in-depth consultations with enterprise clients.
• Configure the Unified Commerce Solution based on client requirements.
• Develop and deliver training programs for client teams.
• Coordinate with internal and external teams for project deliverables.
• Act as point of contact for technical issues.
• Create and maintain detailed documentation for each implementation.

Job description

Overview

Join the ETP Growth Journey. At ETP Group, we deliver the next generation of AI‑powered, cloud‑native SaaS platforms that transform retail and e‑Commerce operations across Asia Pacific. We empower brands with the agility, intelligence and innovation they need to grow in a dynamic market, growing together. We are looking for passionate professionals who are smart, self‑motivated and eager to make a real impact.

Email your resume to [e-mail] – please include the position you’re applying for, a recent photograph, current and expected compensation, educational qualifications, work experience, and contact details.

Company Description

ETP Group is an AI‑first SaaS company serving the Retail and e‑Commerce industries across Asia Pacific. With 37 years of trust, it supports 500+ brands in 17 countries through enterprise‑grade platforms. ETP’s cloud‑native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large‑format retail, ETP V5 offers a hybrid omni‑channel suite built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels, accelerating cloud transformation and helping retailers enhance CX, drive growth and lead in a fast‑evolving commerce environment.

Responsibilities

Client Discovery and Needs Assessment:

• Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
• Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

• Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management, and integration with online marketplaces.
• Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

• Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
• Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

Project Management:

• Develop and maintain project plans, timelines, and milestones for own activities in a project.
• Coordinate with internal and external teams to ensure project deliverables align with client expectations.
• Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

• Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
• Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting:

• Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
• Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post‑implementation feedback.

Collaboration and Communication:

• Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.

Ready to Transform Your Retail Enterprise?