Key Account Manager - Customer Success

Etp Group; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

A leading AI-first SaaS company in India is seeking a Key Account Manager for Customer Success to manage relationships with senior leadership of clients. The ideal candidate will have over 12 years of software sales experience and be responsible for driving revenue growth and managing customer success strategies. This position requires a creative and detail-oriented team player who can build long-term relationships. The role involves domestic and/or international travel for a minimum of 3 weeks per month.

Qualifications

• 12+ years of Software sales experience.
• Experience in the ERP sector is essential.
• Outgoing personality and a team player.

Responsibilities

• Single Point of Contact for Customer Success.
• Grow base customer revenue and implement strategies.
• Drive pipeline growth and work closely with the team.
• Ensure timely collection of receivables.
• Build and grow a CSM team in the region.
• Grow and build a CSM team in the region as needed.
• Perform any other tasks as required by the Company.

Skills

Software sales experience

Problem solving

Team player

Detail oriented

Relationship building

Creativity

Job description

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

Designation: Key Account Manager - Customer Success Department: Customer Success Management Location: Mumbai Work Mode: Work from office Working Days: Monday to Friday Experience: 12+ years Note: This role requires domestic and/or international travel for a minimum of 3 weeks per month (or as needed based on business requirements)

Job Description:

Key Responsibilities:

• Be the Single Point of Contact for Customer Success in respective region and manage relationships with senior leadership of customers.
• Grow base customer revenue and implement strategies with a view to expand existing partnerships for ETP.
• Drive pipeline growth and work closely with your team to grow opportunities
• Interfacing with Marketing, Pre-sales Solution Architects and Product/Implementation Team for on time product delivery and post sales account management.
• Ensure Timely collection of receivables.
• Grow and build a CSM team in the region as may be required from time to time.
• The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company

Experience and Skills:

• 12 plus years of Software sales experience
• Align with customers and ETP to create a joint vision of the future
• Creativity in solving complex problems.
• Be consistent and detail oriented
• Is an outgoing person and team player who enjoys working in a team environment.
• Is a long term player
• Can find, maintain and grow win-win relationships.
• Experience in the ERP sector is essential.

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