Technical Support Engineer

HypTechie; Pune District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

5 days a week

Job summary

HypTechie is seeking a proactive Technical Support Engineer to ensure high availability, security, and performance across our systems. You will provide expert support for Mithi products and system integration.

Ideal candidates have Linux expertise, scripting, cloud experience (AWS/GCP), and strong teamwork. The role is based in Pune with 5 days a week work from office.

Qualifications

• Fresher to 2 years of experience in Linux, server virtualization, and related technologies.
• Bachelor’s degree in computer science, IT, or related field; Master’s preferred.
• Solid scripting skills and familiarity with automation tools.
• Experience with cloud platforms (AWS, GCP) and databases (MySQL).
• Understanding of networking (DNS, DHCP, TCP/IP, firewalls).
• Strong troubleshooting and collaborative skills.

Responsibilities

• Provide technical support for Mithi products, diagnose issues, and resolve performance bottlenecks.
• Develop automation scripts and tools for system management and monitoring.
• Triaging incidents and support tickets; prioritize and escalate when needed.
• Document tickets and contribute to the internal knowledge base.
• Collaborate with development, DevOps, and IT teams to meet business needs.
• Assist onboarding and mentoring of new associates.
• Communicate effectively with internal and external stakeholders.
• Ensure data protection, confidentiality, and information security.
• Adhere to industry compliance and security best practices.

Skills

Linux

Server virtualization

Automation tools

Scripting

AWS

GCP

MySQL

Networking concepts

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT or related

Master's degree preferred

Tools

Docker

Kubernetes

CI/CD pipelines

DevOps practices

Job description

Location: Pune

Start Date: Immediately

Job Type: Work from Office

Perks: 5 days a week

Experience: 0-2 years

We are seeking a proactive and skilled Technical Support Engineer to join our team. In this role, you will ensure high availability, robust security, and optimal performance across our systems. You will provide expert technical support for software applications of our mithi products, and system integration, collaborating with cross-functional teams to resolve issues and enhance system functionality.

Key Responsibilities

• Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks.
• Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance.
• Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary.
• Ticket Documentation and Knowledge Base: Maintain accurate documentation for tickets and contribute to the internal knowledge base.
• Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs.
• Onboarding Support: Provide guidance and mentorship to new associates.
• Customer Interaction and Communication: Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions.
• Data Protection and Assurance: Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations.
• Compliance and Regulatory Adherence: Maintain security best practices and adhere to industry compliance requirements.

Qualification & Skill(s) required

• Trained Fresher-2 years of experience in Linux operating systems, server virtualization technologies
• Bachelor’s degree in computer science, IT, or related field. (A master’s degree would be preferred).
• Knowledge of automation tools and Strong scripting skills
• Familiarity with cloud platforms (AWS, GCP)
• Experience in managing databases like MySQL, etc.
• Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls).
• Strong troubleshooting and problem‑solving skills
• Good communication skills and ability to work in a team‑oriented environment.

Additional Skill(s)

• Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC.
• Experience with containerization and orchestration (Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevOps best practices