Desktop Support Engineer

Enfuse Solutions; Mumbai, Thane; On-site; INR 350,000 - 550,000; Full time

Job summary

Enfuse Solutions is seeking an IT & NW Support Engineer to provide day-to-day technical support to end users, troubleshoot hardware, software and network issues, and support IT services delivery. The role includes handling laptops/desktops, network gear, OS and access management with a focus on reliable uptime.

The position requires 2–5 years of IT support experience, strong troubleshooting, clear communication, and flexibility to work shifts.

Qualifications

• Minimum 2–5 years of experience in an IT support/helpdesk environment.
• Proficient in Windows 10+ and hardware/networking technologies.
• Experience with Google Workspace, Microsoft 365 or Zoho Suites.
• Familiar with endpoint protection suites (Sophos preferred) and security tools.
• Strong troubleshooting and customer-focused problem solving.
• Excellent communication skills.
• Willing to work flexible shifts and be a team player.
• Relevant certifications are advantageous.

Responsibilities

• Act as first point of contact for IT queries and ensure timely issue resolution.
• Set up, configure and troubleshoot laptops/desktops, network equipment, OS, apps, and access management.
• Maintain system and network uptime proactively.
• Maintain documentation and MIS reports.
• Align service delivery with IT process compliance.

Skills

IT support

Windows 10+

Networking

Google Workspace

Microsoft 365

Zoho Suite

Endpoint protection

Troubleshooting

Communication

Team player

Tools

Google Workspace

Microsoft 365

Zoho Suite

Sophos Endpoint Security

Job description

Job Title: IT & NW Support Engineer - Associate /Senior Associate

Location: Primarily Vikhroli, Mumbai (flexible to work at any of our Offices)

Shift: 8 and half hours (Monday- Saturday)

Experience Level: Minimum 2-5 years and above

About the Role:
We are looking for a motivated and enthusiastic IT & NW Support Engineer to join our team. In this role, you will be responsible for providing day-to-day technical support to end users, troubleshooting hardware, software, and network issues, and contributing to the smooth delivery of IT services.

Key Responsibilities:

• Act as the first point of contact for IT-related queries, ensuring timely resolution of issues related to hardware, software, and networking
• Set up, configure and troubleshoot issues related to laptops/desktops, network equipment, Operating systems and software applications, user ID & access management, email accounts and any other issues related to all IT equipment
• Maintain system and network uptime proactively and independently
• Maintain appropriate documentation and MIS reports
• Align the service delivery with the process compliance requirements of the IT Departments as well as the Organisation
  

Required Skills & Qualifications:

• Minimum 2-5 years of experience in an IT support/helpdesk environment
• Well versed with Operating systems(primarily Windows 10 and above), hardware and networking technologies
• Having worked with any of the Enterprise collaboration suites (preferably Google Workspace), Microsoft 365 or Zoho Suites
• Having worked with any of the Endpoint protection suites (Sophos preferred), security tools, and routine system maintenance.
• Strong technical troubleshooting and business problem solving skills with customer-focussed approach
• Excellent communication skills with the ability to convey technical information clearly
• Flexible for varying shifts and willingness to learn, adapt, and contribute as a team player
• Any relevant certifications will be advantageous