Senior Information Technology Engineer

Delta Digitech; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Delta Digitech is seeking a skilled Senior IT Engineer in Pune to manage cloud infrastructure and provide comprehensive IT support. The role involves extensive coordination with vendors and IT operations, ensuring seamless day-to-day operations.

Candidates should have 3-5 years of experience, strong AWS knowledge, and excellent troubleshooting skills.

Qualifications

• 3 to 5 years of experience in IT engineering or support.
• Basic to intermediate knowledge of AWS services.
• Hands-on experience with Jira or relevant ticketing tools.

Responsibilities

• Manage and monitor AWS services and cloud infrastructure.
• Provide technical support for laptops, desktops, and network issues.
• Coordinate with IT vendors for procurement and support.
• Perform device configuration and support for kiosks.

Skills

AWS services

Networking and IT infrastructure

Jira or ticketing tools

Hardware troubleshooting

Communication and coordination skills

Kiosk/POS/device setup

AI concepts and tools

Education

Any Graduate/Post Graduate Engineering BSC comp, MSC Computer

Job description

Job Title: Senior IT Engineer

Department: IT Admin

Location: Viman Nagar, Pune

Employment Type: Full-time

Experience: 3 to 5 yrs

Education: Any Graduate/Post Graduate Engineering BSC comp, MSC Computer

Job Summary

We are seeking a skilled and proactive Senior IT Engineer to manage cloud infrastructure, provide IT support, coordinate with vendors, and oversee kiosk/device setup, ensuring seamless day-to-day IT operations.

Key Responsibilities

AWS & Cloud Management

• Manage and monitor AWS services and cloud infrastructure
• Handle user access, backups, server monitoring, and security configurations
• Coordinate deployment and basic cloud troubleshooting activities
• Monitor uptime, performance, and overall system health

IT Support

• Provide technical support for laptops, desktops, printers, and networking issues
• Resolve hardware, software, email, and connectivity-related issues
• Support employees with system installations and configurations
• Maintain IT asset inventory and documentation

Vendor Management

• Coordinate with IT vendors and service providers
• Manage AMC, procurement, and support follow-ups
• Track vendor deliverables and ensure timely issue resolution
• Compare quotations and assist in vendor evaluations

Jira & IT Operations

• Manage and track tasks/issues through Jira
• Create, assign, and monitor tickets for internal IT requests
• Maintain proper documentation and issue logs
• Coordinate with development and operations teams for issue resolution

Kiosk Setup & Device Management

• Handle kiosk setup, installation, and basic troubleshooting
• Perform device configuration, testing, and deployment support
• Ensure kiosks/devices are operational and deployment-ready
• Coordinate with field teams during installations and maintenance

Required Skills

• Basic to intermediate knowledge of AWS services
• Good understanding of networking and IT infrastructure
• Hands-on experience with Jira or ticketing tools
• Knowledge of hardware troubleshooting and system support
• Good communication and coordination skills
• Familiarity with kiosk/POS/device setup is preferred
• Good knowledge of AI concepts and tools