Support Engineer I - India

Synoptek; Ahmedabad District; On-site; INR 300,000 - 480,000; Full time

Job summary

Synoptek is seeking a hands-on Technical Support specialist to provide first-level IT assistance, manage incidents, and ensure SLA adherence across client environments. You will triage, troubleshoot, and document tickets while engaging with both technical and non-technical users.

Ideal candidates have 1–3 years of experience in service desk roles, with proficiency in Windows, Mac, and MS Office. This position emphasizes security-aligned processes and proactive escalation to resolve issues

Qualifications

• 1 to 3 years of experience in technical support or service desk.
• Bachelor’s degree in Information Technology or related field preferred.
• Proficient in Windows OS, Mac OS, Microsoft Office.

Responsibilities

• Triage and assign support tickets.
• Troubleshoot client incidents and service requests.
• Escalate issues proactively to appropriate teams.
• Maintain ticket documentation and knowledgebase updates.
• Support password management and remote troubleshooting activities.
• Communicate effectively with technical and non-technical users.
• Ensure adherence to support processes and security standards.

Skills

Technical Support

Service Desk

Ticket Management

Windows OS

Mac OS

Microsoft Office

Remote Support

Customer Service

Education

Bachelor’s degree in Information Technology or related field

Job description

Job Description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever‑growing, ever‑evolving IT organization that provides a high‑caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

Responsible for providing first‑level technical support, incident management, ticket resolution, and customer service support while ensuring SLA compliance and operational efficiency across client environments.

Mandatory Skills

• Technical Support
• Service Desk
• Ticket Management
• Windows OS
• Mac OS
• Microsoft Office
• Remote Support
• Customer Service

Role

• Triage and assign support tickets
• Troubleshoot client incidents and service requests
• Escalate issues proactively to appropriate teams
• Maintain ticket documentation and knowledgebase updates
• Support password management and remote troubleshooting activities
• Communicate effectively with technical and non‑technical users
• Ensure adherence to support processes and security standards

Flsa

Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job‑related factors.

Location

Pune, Maharashtra, India;Ahmedabad, Gujarat, India

Education Qualification

Bachelor’s degree in Information Technology or related field preferred

Desirable Skills

• Knowledge Base Management
• Escalation Handling
• SLA Compliance

Experience

1 to 3 Years