Sr. Technical Support Engineer

HypTechie; Indore District; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

High-impact role with growth opportunities

Collaborate with global teams

Innovative work environment

Job summary

HypTechie is looking for a Senior Technical Support Engineer in Indore, Madhya Pradesh. This role involves managing complex technical issues across cloud platforms and APIs while ensuring excellent customer support.

The ideal candidate will have 4–7+ years in technical support, be proficient with cloud services, and possess strong problem-solving skills. Join a dynamic team in a fast-evolving SaaS environment.

Qualifications

• 4–7+ years in technical support or solutions engineering.
• Proficient in cloud services and databases.
• Excellent problem-solving and communication skills.

Responsibilities

• Handle complex technical support queries via phone and email.
• Diagnose and troubleshoot issues related to SaaS platforms.
• Develop and maintain internal documentation.

Skills

Technical support experience

Proficient in SaaS

APIs knowledge

Cloud services (AWS, Azure)

Database management (MySQL, MSSQL, PostgreSQL)

Scripting skills (Python, Bash, Shell)

Web protocols (DNS, HTTP/HTTPS)

Excellent problem-solving

Customer service orientation

Communication skills

Tools

Zendesk

JIRA

Job description

Location: Indore, Madhya Pradesh
Experience: 4–7+ Years
Industry: SaaS / Cloud Infrastructure / Technical Support
Work Environment: 24×7 (may include weekends and evening hours)

Role Overview

We are seeking a Senior Technical Support Engineer to manage complex technical issues across cloud platforms, APIs, databases, integrations, and infrastructure. This customer-facing role demands strong analytical and communication skills to resolve incidents efficiently and contribute to the continuous improvement of support services.

Key Responsibilities

• Handle advanced inbound technical support queries via phone and email
• Diagnose and troubleshoot issues related to SaaS platforms, APIs, integrations, and cloud infrastructure
• Reproduce and elevate bugs, working closely with engineering and product teams
• Develop and maintain internal documentation, runbooks, FAQs
• Lead incident response and participate in on‑call rotations for critical issues
• Track issues and updates using tools like Zendesk, JIRA
• Advocate for customer needs with internal teams to drive resolution
• Contribute to support processes and procedures improvement
• Collaborate across departments and vendors for effective resolution
• Provide expertise on web protocols, cloud solutions and databases2

Required Skills

• 4–7+ years in technical support or solutions engineering
• Proficient in SaaS, APIs, cloud services (AWS, Azure), databases (MySQL, MSSQL, PostgreSQL)
• Skilled in scripting (Python, Bash, Shell)
• Experience with web protocols: DNS, HTTP/HTTPS, FTP
• Familiarity with Linux, IIS, Apache, OAuth, JSON, and REST APIs
• Excellent problem‑solving and customer service orientation
• Proficient in ticketing systems: Zendesk, JIRA
• Strong verbal and written communication skills
• Ability to handle pressure and prioritize effectively in a fast‑paced environment

Preferred Qualifications

• ITIL or Azure certifications
• Experience with Docker, Kubernetes, virtualization tools
• Hands‑on with Cloud platforms (Azure, AWS, or GCP)
• Knowledge of SQL, PowerShell, PHP
• Exposure to Confluence, advanced troubleshooting tools

Why Join Us

• Work in a fast‑evolving cloud & SaaS ecosystem
• High‑impact role with room for growth
• Collaborate with cross‑functional global teams
• Be part of a company that values innovation, agility, and customer success