Technical Support Executive - Pune

2coms; Pune District; On-site; INR 280,000 - 360,000; Full time

Benefits offered by this job

Accommodation for relocation

Night shifts

5-day work week

Job summary

2coms in Pune is hiring Technical Support Service Desk professionals to provide first-level support to global customers by troubleshooting hardware, software, applications, and network issues, resolving incidents within SLAs.

This full-time role offers 5-day work weeks with rotational shifts (including night shifts). The company provides accommodation for the first 7 days to candidates relocating for the job, and Pan India applicants are welcome.

Qualifications

• Minimum 1 year of experience in Technical Support, IT Helpdesk, or Service Desk roles.
• Graduates are welcome to apply.
• Proficient with Microsoft Office 365 and MS Office applications.
• Basic understanding of networking concepts.
• Experience with ticketing tools and incident management.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat.
• Provide first-level technical support for hardware, software, operating systems, and network-related issues.
• Diagnose, troubleshoot, and resolve incidents within defined SLAs.
• Escalate unresolved or complex issues to appropriate teams.
• Log, document and update incidents using the ticketing system.
• Monitor and follow up on open tickets until resolution.
• Deliver excellent customer service while maintaining high-quality support standards.
• Adhere to shift schedules and organizational policies.

Skills

Microsoft Office 365

MS Office Applications

Networking Concepts

Ticketing tools

Customer service

Education

Graduate

Tools

Ticketing systems

Job description

SUMMARY

Position: Technical Support - Service Desk

Work Location: Pune (Pan India candidates can apply)

The company will provide accommodation for the first 7 days to candidates relocating for the job.

Employment Details

• Working Days: 5 Days a Week
• Week Off: 2 Rotational Week Offs
• Shift: Rotational Shifts (Including Night Shifts)

Job Summary

MNC is hiring Technical Support Service Desk professionals for its Pune locations. The role involves providing first-level technical support to global customers by troubleshooting, diagnosing, and resolving hardware, software, application, and network-related issues. This is an excellent opportunity for experienced IT support professionals looking to build a rewarding career with a leading global IT services company.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat.
• Provide first-level technical support for hardware, software, operating systems, and network-related issues.
• Diagnose, troubleshoot, and resolve technical incidents within defined Service Level Agreements (SLAs).
• Escalate unresolved or complex issues to the appropriate support teams.
• Log, document, and update incidents accurately using the ticketing system.
• Monitor and follow up on open tickets until successful resolution.
• Deliver excellent customer service while maintaining high-quality support standards.
• Adhere to organizational policies, processes, and shift schedules.

Requirements

• Qualification: Any Graduate
• Experience: Minimum 1 year of experience in Technical Support, IT Helpdesk, or Service Desk roles.
• Preferred: Immediate Joiners
• Good knowledge of Microsoft Office 365 and MS Office Applications.
• Basic understanding of Networking Concepts.
• Experience with ticketing tools and incident management.

Benefits

• Attractive salary package based on experience and skills.
• Performance-based incentives.
• Both - way cab facility for employees working night shifts.