Technical Support Engineer

Magic-ray Technology; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading tech firm in Maharashtra, India seeks a dedicated technician to install, maintain, and troubleshoot equipment. Candidates should hold a relevant engineering degree and possess strong customer service skills. This role emphasizes collaboration with the internal team, technical evaluations, and continuous improvement of customer support plans aimed at ensuring customer satisfaction through exceptional service delivery. Proficiency in English and multitasking ability are essential.

Qualifications

• Must possess a relevant engineering degree.
• Fluent in English, both spoken and written.
• Excellent customer service and multitasking skills.
• Good multitasking and teamwork capabilities.
• Customer-oriented mindset and self-driven motivation.

Responsibilities

• Install and set up equipment and systems.
• Troubleshoot and repair equipment as necessary.
• Provide exceptional customer service and satisfaction.
• Prepare reports and use data to support presentations.
• Troubleshoot and repair equipment, applying knowledge to resolve problems.
• Write detailed reports of issues, tests, and completed work.
• Understand customer requirements and implement corrective actions.
• Provide feedback to internal teams on quality and design issues.
• Improve customer support plans and build strong customer relationships.
• Ensure customer satisfaction through exceptional service delivery.

Skills

3D AOI & AXI programming

Customer-oriented mindset

Good oral expression

Team player

Customer-oriented mindset

Education

Diploma / Advanced Diploma / Degree in Engineering

Job description

Responsibilities

• Install and set up the equipment and systems.


• Ensure proper configuration and functionality of equipment.


• Perform routine maintenance and inspections of equipment to ensure optimal performance.


• Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.


• Troubleshoot and repair equipment, utilize personal knowledge and experience to resolve problems.


• Write detailed reports of encountered problems, performed tests, and complete work.


• Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.


• Provide feedback and collaborate with the internal team on quality and design-related issue.


• Improve on customer support plans and build strong customer relationships.


• Ensure customer satisfaction through exceptional service delivery.

Qualifications

• Candidate must possess at least a Diploma / Advanced Diploma / Degree in Engineering (Mechatronic / Electromechanical, Electrical / Electronic, Industrial) or equivalent


• 3D AOI & AXI programming & analysing skills as added advantage


• Well oral expression with self-driven motivation


• Pleasant personality with the customer-oriented mindset


• Fluent in English (spoken and written)


• Good team player and multitasking capabilities