Technical Support Engineer

TSN Techno; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Training programs

Job summary

TSN Techno is hiring for a Technical Support role in Hyderabad. You will assist customers worldwide, troubleshoot hardware and software issues, and provide remote and on-site support. A diploma or degree in electronics/electrical engineering with 1–3 years of experience is required.

You will document solutions, build a knowledge base, and escalate complex issues as needed. Health insurance and training programs are offered.

Qualifications

• Diploma or Bachelor's in Electronics/Electrical Engineering.
• 1-3 years of technical support experience.
• Knowledge of control systems.

Responsibilities

• Handle customer support tickets.
• Troubleshoot technical issues.
• Provide remote and on-site support.
• Document solutions and create knowledge base.
• Escalate complex issues appropriately.

Skills

Customer-focused mindset

Control systems knowledge

Education

Diploma or Bachelor's in Electronics/Electrical Engineering

Job description

About the Role

Provide technical support and assistance to our customers worldwide.

Experience

1-3 years

Salary Package

Location

Type

Full-time

Responsibilities

• Handle customer support tickets


• Troubleshoot technical issues


• Provide remote and on-site support


• Document solutions and create knowledge base


• Escalate complex issues appropriately

Requirements

• Diploma or Bachelor's in Electronics/Electrical Engineering


• 1-3 years of technical support experience


• Knowledge of control systems


• Customer-oriented approach

What We Offer

• Health insurance


• Training programs