Senior Engineer - Field Services

Microland; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Microland in Chennai, India, is seeking a technical support specialist to assist customers by phone, email, or on-site visits, and to troubleshoot software issues. You will collaborate with cross-functional teams to identify improvements, develop and maintain knowledge base articles, and conduct training sessions and workshops for customers and internal stakeholders.

Additionally, you will analyze customer feedback and provide recommendations for product enhancements, ensuring high-quality

Responsibilities

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers and internal stakeholders.
• Analyze customer feedback and provide recommendations for product enhancements.

Job description

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers and internal stakeholders.
• Analyze customer feedback and provide recommendations for product enhancements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.