Technical Support Engineer

Zebronics India Pvt Ltd; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Zebronics India Pvt Ltd in Chennai seeks a Technical Support Executive to provide hardware and software assistance for Electronics, Audio, IT products, and IoT devices.

You will diagnose issues via phone, email, and chat, support Windows, Linux, and macOS, and escalate complex problems as needed. Fluency in Hindi and English and strong customer communication are required.

Qualifications

• Experience diagnosing hardware and software issues.
• Hands-on with Windows, Linux, and macOS.
• Strong troubleshooting and customer handling skills.

Responsibilities

• Diagnose and troubleshoot hardware & software issues.
• Provide technical support via phone, email, and chat.
• Install, configure, and support Windows, Linux, and macOS.
• Identify root causes and resolve customer issues promptly.
• Escalate complex issues when required.
• Stay updated with the latest technologies and products.

Skills

Technical support

Harward support

Customer support

Tools

Windows

Linux

macOS

Job description

We are looking for a Technical Support Executive to provide technical assistance for Electronics, Audio, Computer Operating Systems, Smart Devices, IoT products, and other IT products.

Required Skills

Technical support, Harward support, Customer support

Detailed Description

Key Responsibilities:

• Diagnose and troubleshoot hardware & software issues.
• Provide technical support via phone, email, and chat.
• Install, configure, and support Windows, Linux, and macOS.
• Identify root causes and resolve customer issues promptly.
• Escalate complex issues when required.
• Stay updated with the latest technologies and products.

Requirements:

• Basic knowledge of Electronics, Audio, Computer Hardware, and IT products.
• Hands‑on experience with Windows, Linux, and macOS.
• Knowledge of Smart Devices and IoT products.
• Strong troubleshooting and problem‑solving skills.
• Good communication and customer handling skills.
• Excellent communication in Hindi and English.