Technical Support Executive

ID Tech Solutions Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

ID Tech Solutions Pvt. Ltd. in Gurugram is seeking a Technical Support Executive to install, configure, and commission company products at customer locations, and to provide on-site and remote technical support.

The role requires basic technical knowledge, good communication, and a willingness to travel to customer sites. Freshers are welcome; immediate joiners will be prioritized. You will document issues, coordinate with the technical team, and contribute to timely resolution.

Qualifications

• Diploma or ITI in Electrical, Electronics, IT, Computer Hardware, Networking, or related technical discipline.
• Freshers welcome; immediate joiners preferred.
• Must be willing to travel to customer sites for installation and support.
• Good troubleshooting and interpersonal communication skills.

Responsibilities

• Install, configure, and commission products at customer locations.
• Provide on-site and remote technical support.
• Diagnose hardware and basic software issues.
• Conduct preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports and service records.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support.

Skills

Troubleshooting

Hardware installation

Customer support

Communication skills

Willingness to learn

Teamwork

Independent work

Travel readiness

Education

Diploma/ITI in Electrical, Electronics, IT, Computer Hardware or Networking

Job description

We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customer sites for product installation, troubleshooting, and technical support.

Key Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Requirements

• Good troubleshooting and problem-solving skills.
• Basic understanding of installation and maintenance procedures.
• Strong communication and interpersonal skills.
• Willingness to learn new technologies.
• Ability to work independently as well as in a team.
• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
• Freshers are encouraged to apply.
• Immediate joiners will be given preference.
• Must be willing to travel to customer sites for installation and technical support.