Technical Support Engineer

Movate Technologies Services Limited; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies Services Limited is seeking a Technical Support Engineer to assist customers with advanced networking configurations and troubleshooting. The candidate must have a Computer Science background and 1 year of relevant experience.

Responsibilities include helping with product setups like mesh networks and resolving performance issues, ensuring accurate documentation. Strong soft skills and technical proficiency across various operating systems are paramount for this role.

Qualifications

• 1 Year of experience in technical support is mandatory.
• Strong knowledge of advanced networking setups.
• Proficient in troubleshooting and configuration.

Responsibilities

• Support customers with advanced home networking configurations.
• Assist with mesh, extender, and powerline adapter setups.
• Resolve complex networking and performance issues.
• Confirm product behaviour and implement corrective actions.
• Ensure accurate case documentation and escalation handling.

Skills

Advanced home networking configurations

Customer empathy

Troubleshooting ingenuity

Technical support contracts upselling

Education

Graduate with a Computer Science background

Tools

Windows

macOS

Android

iOS

firewall configuration

routers and modems

VPNs

wireless devices

Job description

Job Details

• Job title: Technical Support Engineer
• Work Location: Chennai, Ambit
• Experience: 1 Year
• Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred

Roles and Responsibilities

• Support customers with advanced home networking configurations.
• Assist with mesh, extender, and powerline adapter setups.
• Resolve complex networking and performance issues.
• Confirm product behaviour and implement corrective actions.
• Ensure accurate case documentation and escalation handling.

Soft Skills & Communication

• Neutral accent and professional tone.
• Strong customer empathy and service excellence.

Technical Proficiency

• Advanced knowledge of Windows, macOS, Android, and iOS.
• Strong firewall configuration expertise.
• Hands‑on experience with routers, modems, VPNs, and wireless devices.
• Proven troubleshooting ingenuity and network design skills.
• Ability to upsell and sell support contracts.