Technical Support Engineer – Voice and Email

Movate Technologies Services Limited; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Movate Technologies Services Limited is seeking a Technical Support Engineer in Chennai. In this role, you will support customers with complex networking issues and high-value products.

The ideal candidate has a Computer Science degree and expertise in home networking. Strong communication skills and the ability to document cases accurately are essential for this position.

Qualifications

• 1 Year of experience in a technical support role.
• Ability to troubleshoot networking and performance issues.
• Experience in customer handling with high-value products.

Responsibilities

• Support customers with advanced home networking configurations.
• Resolve complex mesh systems and performance issues.
• Ensure accurate case documentation and escalation.

Skills

Expert-level understanding of home networking

Strong analytical skills

Neutral accent for customer handling

Education

Graduate with a Computer Science background

Engineering degree or networking certifications preferred

Tools

Windows

macOS

Android

iOS

Job description

Job title: Technical Support Engineer – Voice and Email

Work Location: Chennai, Ambit

Experience: 1 Year

Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred

Roles and Responsibilities

• Support customers with advanced home networking configurations & Resolve complex mesh systems.
• Handle high-value products related customer cases.
• Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues.
• Ensure high-quality documentation and escalation to L2/L3 as required.
• Ensure accurate case documentation and escalation handling.

Required Skills & Desired Skills

Core Skills & Abilities

• Expert-level understanding of home networking and wireless deployments.
• Ability to diagnose and resolve high-impact customer issues.
• Strong analytical and time management skills.

Soft Skills & Communication

• Neutral accent with executive-level customer handling.
• Clear, confident, and structured communication style.

Technical Proficiency

• Expert knowledge of Windows, macOS, Android, and iOS.
• Advanced firewall, VPN, and wireless network expertise.
• Ability to design, optimize, and troubleshoot complex home networks.
• Ability to identify opportunities and sell premium support contracts.