Technical Support Engineer

Movate; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading tech company is seeking a Human Resource Associate based in Chennai. The role involves troubleshooting technical issues for customers, providing excellent service, and requiring a degree with 1 to 6 years of experience. Interested candidates should apply immediately, as only immediate joiners are considered.

Qualifications

• 1 to 6 years of experience required.
• Must have a degree.
• Strong understanding of networking and technical support.

Responsibilities

• Handle customer calls and troubleshoot technical issues.
• Ensure resolution in the first interaction.
• Acquire knowledge of new products and updates.
• Provide outstanding customer service.
• Sell Premium support contracts.

Skills

Customer Centricity

Technical Troubleshooting

Decision-Making

Upselling

English Verbal Skills

Education

Degree

Job description

Direct message the job poster from Movate

Human Resource Associate at Movate (Formerly known as CSS CORP)

Movate is hiring for TECHNICAL SUPPORT

Work Mode: Work from office

Shift: Night

Only Immediate joiners can apply,

Experience- 1 to 6 years

Degree is must

JOB RESPONSIBILITIES:

· Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.

· Ensure resolution provided in the first interaction with the customer

· Acquiring knowledge about the newly released products and recent updates.

· Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

· Position and sell Premium support contracts to customers based on their support entitlement.

DESIRED SKILLS

· Should have good comprehensibility and understandability of what customers want

· Should have critical thought process and decision-making capability with focus on accuracy

· Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

· Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

· Ability to sell/Upsell

· Candidates should be open to a shift of 24x7.

SOFT SKILLS:

· Should possess good English verbal skills

· Excellent logical reasoning

Interested candidates can share your resume to [e-mail] or call @ [phone]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting and Computer and Network Security

Referrals increase your chances of interviewing at Movate by 2x

Sign in to set job alerts for “Technical Support Engineer” roles.

Sriperumbudur, Tamil Nadu, India 5 days ago

Support Specialist – Data Centers System Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.