Technical voice proces - (on call Support - Helpdesk)

Movate; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Movate in Chennai, India is seeking a night-shift customer support specialist to troubleshoot Netgear devices and provide outstanding service. You will resolve issues in the first interaction and continuously update product knowledge to assist customers.

The role requires selling Premium support contracts based on entitlement, strong English communication, and a customer-centric, proactive approach under pressure.

Qualifications

• Night shift availability.
• Excellent English communication.
• Willingness to learn about Netgear products.

Responsibilities

• Handle customer calls and troubleshoot Netgear device issues.
• Ensure resolution in the first interaction with the customer.
• Acquire knowledge about newly released products and updates.
• Provide outstanding service by greeting customers, maintaining product knowledge and customer service quality.
• Position and sell Premium support contracts to customers based on entitlement.

Skills

Self-motivation

Customer needs understanding

Decision making

Networking basics

Eagerness to learn

Upselling

Job description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid‑market players to large enterprises. Its diverse team of over 11,700 customer‑centric thinkers, collaborators, and co‑creators across 20 global locations, is passionate about helping clients succeed through intelligent automation‑led outcomes.

Shift

Night shift

Job Responsibilities

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
• Ensure resolution provided in the first interaction with the customer.
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills

• Self‑Motivated & Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want.
• Should have critical thought process and decision‑making capability with focus on accuracy.
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell.

Soft Skills

• Should possess good English verbal skills.
• Excellent logical reasoning.
• Basic understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals.

Diversity, Equality & Inclusion

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit‑based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp.
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process.