Technical support Trainee

Movate Technologies Services Limited; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading technology services company in Hyderabad is seeking dedicated support staff to deliver high-quality assistance via various channels. The ideal candidate will possess strong technical skills, particularly in operating systems and networking. Excellent communication skills in English and Hindi are required. This role offers opportunities to enhance customer satisfaction through effective problem resolution.

Responsibilities

• Deliver high quality customer support via phone, email, chat and social media.
• Assist customers in resolving technical issues.
• Deliver First Call Resolution (FCR) by resolving customer issues during the first contact.
• Maintain high customer satisfaction rate.
• Assist customers with RMA activities.

Skills

Basic knowledge on Operating System (Windows & Mac)

Basic knowledge on Mobile & Tablet Storage

Wireless Networking and Troubleshooting

Excellent communication skills in English and Hindi

Excellent English writing skills

Good comprehension, listening and communication skills

Job description

• Deliver high quality customer support via phone,email, chat and social media
• Assist customers in resolving technical issues
• Deliver First Call Resolution (FCR) by resolvingcustomer issues during the first contact
• Maintain high customer satisfaction rate
• Assist customers with RMA activities.

Qualification:

Technical skills:

· Should have basic knowledge on Operating System (Windows & Mac)

· Should have basic knowledge on Mobile & Tablet Storage

· Basic knowledge on Wireless Networking and Troubleshooting Networkrelated issues

· Excellent communicationskills in English and Hindi

· Should haveExcellent English writing Skills

· GoodComprehension, Listening and Communication skills

DESIRED PROFILE:

· Deliver high quality customer support via phone,email, chat and social media

· Assist customers in resolving technical issues

· Deliver First Call Resolution (FCR) by resolvingcustomer issues during the first contact

· Maintain high customer satisfaction rate

· Assist customers with RMA activities

Diversity, Equality & Inclusion:

Movate is an equalopportunity employer. All qualified applicants will receive consideration foremployment without regard to sex, gender identity, sexual orientation, race,color, religion, national origin, disability, protected Veteran status, age, orany other characteristic protected by law.

Please note that we are apurely merit-based employer and have not authorized any agency or individual tocollect money or request a security deposit to receive a job offer at CSS Corp

We don’t send job offersfrom email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.

We never request for feesfor any purpose during or after the hiring process.