Network Technical Support - Helpdesk - Voice

Movate; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

Movate is seeking an L1 Technical Support professional in Chennai, India. The role involves responding to technical inquiries, providing exceptional customer support, and educating clients on technology usage.

Ideal candidates will have 6 months to 3 years of experience in technical support, strong problem-solving and communication skills, and a commitment to customer satisfaction. The position offers an opportunity to work in a collaborative environment and contribute to company goals.

Qualifications

• 6 Months to 1 year experience in Technical Support or Customer Support Environment.
• Proven success in a phone-based customer service or call center position.
• Comfortable with technology and ability to provide technical assistance for consumer electronics.

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries.
• Provide top-tier support to all customers with a goal of first call resolution.
• Educate customers on system installation/use, and assist in troubleshooting.

Skills

Technical Support Experience

Customer Service Skills

Problem-Solving Skills

Communication Skills

Time Management

Education

High School Diploma or GED

Job description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer‑centric thinkers, collaborators, and co‑creators across 20 global locations, is passionate about helping clients succeed through intelligent automation‑led outcomes.

Position : L1 Technical Support

Experience : 6 Months – 3 Years

Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top‑tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem‑solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed Skillset
• High school diploma or general education degree (GED);
• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone‑based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast‑paced environment and excellent time management skills
• Positive, can‑do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction