Technical Support & Customer Requirement Compliance Professional

Synergy Telecom; Greater Noida; On-site; INR 250,000 - 400,000; Full time

Job summary

Synergy Telecom in Greater Noida, Uttar Pradesh, is seeking a skilled technical support executive to assist customers via phone, email, or chat. You will troubleshoot telecom service issues and ensure timely resolution, while collaborating with internal teams to resolve complex problems.

Candidates should have solid knowledge of telecom technologies, strong problem-solving, and excellent communication. Experience with CRM software and attention to detail are a plus.

Qualifications

• Strong knowledge of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Skills

Telecom technologies

Problem-solving

Fast-paced environment

Communication skills

CRM software

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Job Requirements

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.