Customer Support Associate

GlowTouch; Hyderabad; On-site; INR 279,000 - 446,000; Full time

Job summary

GlowTouch in India, Hyderabad is seeking a telecom technical support specialist to assist customers with broadband services via phone, email or chat. You will troubleshoot LAN/WAN configurations and connectivity, help resolve billing discrepancies, and propose payment plan solutions.

The role requires handling multiple priorities in a fast-paced environment and escalating complex issues when needed. Ideal candidates have 1-5 years in telecom support, strong broadband knowledge (DSL/cable), and

Qualifications

• 1-5 years of experience in a similar role within the telecom industry.
• Strong knowledge of broadband internet technologies (e.g., DSL, cable) and international voice processes.
• Ability to work effectively in an fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Provide technical support to customers via phone, email, or chat regarding broadband internet services.
• Troubleshoot issues with LAN/WAN networks, including configuration and connectivity problems.
• Assist customers in resolving billing discrepancies and provide solutions for payment plans.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Broadband knowledge

Customer support

DSL

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat regarding broadband internet services.
• Troubleshoot issues with LAN/WAN networks, including configuration and connectivity problems.
• Assist customers in resolving billing discrepancies and provide solutions for payment plans.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-5 years of experience in a similar role within the telecom industry.
• Strong knowledge of broadband internet technologies (e.g., DSL, cable) and international voice processes.
• Ability to work effectively in an fast-paced environment with multiple priorities and deadlines.