Customer Support Specialist

Tata Technologies; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Tata Technologies in Pune, India is seeking a role focused on Customer Requirement Management and cross-functional coordination. You will conduct gap analysis, map requirements, support RFQ reviews, and maintain traceability to drive project success.

You will also handle document control, manage customer portals and compliance platforms, and prepare KPI and compliance reports while coordinating with Engineering, Quality, Supply Chain and suppliers to resolve issues and track actions.

Responsibilities

• Conduct gap analysis and risk assessments.
• Support RFQ review and requirement mapping activities.
• Manage document control, revision management, and version tracking.
• Manage customer portals and compliance platforms.
• Prepare KPI reports, compliance reports, and customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers.
• Escalate issues and support resolution activities.
• Maintain requirement traceability and action tracking logs.

Job description

Role & responsibilities

Customer Requirement Management

• Conduct gap analysis and risk assessments.
• Support RFQ review and requirement mapping activities.

Compliance & Documentation

• Manage document control, revision management, and version tracking.

Customer Portal Management

• Manage customer portals and compliance platforms.

Reporting & Coordination

• Prepare KPI reports, compliance reports, and customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers.
• Escalate issues and support resolution activities.
• Maintain requirement traceability and action tracking logs.