Technical Support & Customer Requirement Compliance Professional

Synergy Telecom; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Synergy Telecom is seeking a skilledTechnical Support professional in India to assist customers with telecom services via phone, email, or chat. You will troubleshoot issues, ensure timely resolutions, and collaborate with internal teams to handle complex technical problems.

The role emphasizes documentation, knowledge base maintenance, and proactive issue escalation. The ideal candidate will possess strong telecom knowledge, problem-solving ability, and excellent communication skills, with

Qualifications

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Skills

Telecom knowledge

Problem solving

Communication

Analytical thinking

Team collaboration

CRM software

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Job Requirements

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.