Technical Support & Customer Requirement Compliance Professional

Synergy Telecom; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Synergy Telecom in India seeks a technical support executive to assist customers via phone, email or chat, addressing telecom service issues with professionalism and speed.

You will troubleshoot, document solutions, collaborate with internal teams and contribute to the knowledge base while ensuring high customer satisfaction in a fast-paced environment.

Qualifications

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Skills

Telecom technologies

Problem-solving

Adaptability

Communication skills

CRM software

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Job Requirements

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.