Technical Support & Customer Requirement Compliance Professional

Synergy Telecom; Ghaziabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

Synergy Telecom is seeking a proactive technical support specialist in India to assist customers by phone, email, or chat. You will troubleshoot telecom service issues, ensuring timely resolutions and escalating complex problems to senior teams as needed.

Ideal candidates bring strong telecom knowledge, problem-solving abilities, and excellent communication skills. Experience with CRM software and a keen attention to detail are essential for success in this fast-paced environment.

Qualifications

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Skills

Telecom tech

Problem solving

Communication

Attention to detail

Fast-paced work

CRM experience

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to telecom services.
• Ensure timely resolution of customer complaints and concerns.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Identify and elevate potential issues to senior management.

Job Requirements

• Strong understanding of telecom technologies and protocols.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Experience with customer relationship management software.
• Strong attention to detail and organizational skills.