TRAVEL CUSTOMER SUPPORT

Zoho; Gurugram District; On-site; INR 200,000 - 280,000; Full time

Job summary

Zoho Travel Customer Support in Gurugram is seeking a dedicated professional to handle travel inquiries and transactions, serving as the primary contact for clients and ensuring smooth interactions in a fast-paced IT services environment.

You will address voice-based inquiries, guide clients through bookings and policies, and resolve issues promptly while maintaining high customer service standards and efficient operations.

Qualifications

• Experience handling customer interactions and client relationships.
• Excellent verbal communication with clear articulation.
• Proven ability to resolve queries and troubleshoot common issues.
• Strong problem-solving aptitude for varied customer scenarios.
• Competent with basic computer systems and databases.
• Background in delivering professional customer service.
• Experience or readiness for voice-based support.

Responsibilities

• Handle incoming travel-related inquiries via voice channels.
• Guide clients through booking processes and policies with clear communication.
• Analyze and resolve customer queries efficiently with accurate information.
• Apply problem-solving techniques to address service delivery challenges.
• Access records and update information using basic computer applications.
• Deliver high-quality customer service aligned with company standards.

Skills

Customer interactions

Verbal communication

Problem solving

Basic computer skills

Voice support

Customer service

Job description

Job Description

Travel Customer Support

Summary

We are seeking a dedicated professional to join our IT Services division as a Travel Customer Support representative. This pivotal role focuses on delivering exceptional assistance to clients regarding their travel inquiries and transactions. The ideal candidate will serve as the primary point of contact, ensuring smooth interactions and resolving issues promptly to maintain high levels of customer satisfaction and operational efficiency within the travel sector.

Responsibilities

• Manage incoming customer interactions via voice channels to address travel-related inquiries.
  
• Provide clear and effective verbal communication to guide clients through booking processes and policies.
  
• Analyze and resolve specific customer queries efficiently, ensuring accurate information is conveyed.
  
• Apply problem-solving techniques to address complex issues or unexpected challenges that arise during service delivery.
  
• Utilize basic computer applications to access records, update information, and process requests.
  
• Deliver consistent, high-quality customer service that aligns with company standards and client expectations.
  

Requirements

Requirements:

• Proven experience or strong capability in handling customer interactions and managing client relationships.
  
• Excellent verbal communication skills with the ability to articulate information clearly.
  
• Demonstrated proficiency in resolving queries and troubleshooting common issues.
  
• Strong problem-solving aptitude to navigate various customer scenarios.
  
• Competent basic computer skills for navigating support systems and databases.
  
• A solid background or natural aptitude for delivering professional customer service.
  
• Experience or readiness to perform voice-based customer support duties.