SERVICE DESK ENGINEER

Allied Digital Services Ltd; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Allied Digital Services Ltd in Mumbai is seeking a Technical Support Associate to assist customers by resolving issues over phone, email, or chat, and to diagnose software and hardware problems.

The role requires collaboration with internal teams, creating knowledge base articles, analyzing feedback, and participating in training to strengthen technical skills.

Responsibilities

• Provide technical support and resolve customer complaints via phone, email, or chat.
• Troubleshoot and diagnose technical issues with software applications and hardware systems.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills and knowledge.

Job description

• Provide technical support and resolve customer complaints via phone, email, or chat.
• Troubleshoot and diagnose technical issues with software applications and hardware systems.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills and knowledge.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.