IT Technical Support Executive

IT World India Tech; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

IT World India Tech in Chennai is seeking a skilled technical support specialist to provide assistance to customers via phone, email, or chat, and to troubleshoot complex issues.

You will collaborate with internal teams to identify and implement solutions for customer requests and problems, develop and maintain comprehensive knowledge of our products and services, and create documentation and knowledge base articles.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and efficient manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and efficient manner.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.